Sasidharan, Sharath; Santhanam, Radhika; Brass, Daniel - In: International Journal of Technology Diffusion (IJTD) 8 (2017) 1, pp. 18-32
assimilating new technologies into their work practices. This study investigates the role of the help desk and online help in … addition to the informal social network, the people-driven help desk and system-driven online help are incorporated into a … study indicate that the help desk provides knowledge support to both individuals and workgroups, while online help has a …