Lee, Peter K.C.; To, W.M.; Yu, Billy T.W. - In: International Journal of Production Economics 142 (2013) 1, pp. 51-60
practice, the management of operational service teams is challenging for OM managers because of its potential problems such as … unstructured tasks and negative member behavior. In this study, operational service teams’ attribute patterns and their associated … performance levels were examined using a configuration approach. Based on the data collected from 201 operational service teams in …