Creemers, Stefan; Beliën, Jeroen; Lambrecht, Marc - In: European Journal of Operational Research 219 (2012) 3, pp. 508-521
We present a model for assigning server time slots to different classes of patients. The objective is to minimize the total expected weighted waiting time of a patient (where different patient classes may be assigned different weights). A bulk service queueing model is used to obtain the...