As companies increasingly face the challenge of aligning their real estate and facility assets with their business goals, strategic facilities planning (SFP) has grown as an area of expertise and discipline which provides increasingly sophisticated tools for supporting complex decisions. This...

Travel time losses in the Netherlands are likely to get worse in the years ahead if capacity is not added to cope with the demand. This particularly creates problems for business travel, which is characterized by a high “value of time”. In the Netherlands, policy makers have a long-standing...

The desirability of shared action on training by employers and trade unions, through a legislated right to training, training plans, training audits and organisationally based training committees, is discussed and recommended by the General Secretary of the TUC to help smooth Britain's path into...

Most approaches to the management of equal opportunity in the “race” field in the UK have emphasised policy development and communication, gender and ethnic monitoring, and attention to developing recruitment and selection practices that ensure a more representative workforce. Race training,...

Improved customer service was pinpointed as the means to improve British Airways' commercial performance. Research studies on staff attitudes were followed by a staff development programme, and a management development programme that reflected the transformation in organisation culture...

Rapid growth and increased competition led to organisational problems in a high tech manufacturing concern in the US. A course was designed to introduce new behaviours, skills and attitudes to the management team. A combination of classroom/active participation, off‐site workshops, and...

The author was appointed Chief Executive of a traditional insurance company with the task of waking the organisation from its lethargy and helping it to grow. It proved difficult to overcome corporate inertia. Management style and behaviour needed radical alteration and a programme called...