Duan, Guimin; Qiu, Lan; Yu, Weiping; Hu, Hao - In: International Journal of Services, Economics and Management 6 (2014) 1, pp. 97-111
The hospitals in China are facing great challenges with the doctor-patient relationship, which requires a study of outpatient service quality. This paper aims to study the impact of outpatient service quality on patient satisfaction, patient trust and willingness to return. Using survey data...