Describes a management development programme which has evolved to give middle and upper managers a “bird′s eye view” of their own organization as a total enterprise. Completed over ten to 12 months, the course employs a variety of action learning techniques including a pre‐course...

From TQM we have learned that everything can and should be measured. Managers are now asking to be shown what difference training and development activities make to the effectiveness of the business. To demonstrate the change brought about by training and development it is ecessary to measure...