Roy, Neha Chhabra; Basu, Sankarshan - In: Journal of Facilities Management 19 (2021) 4, pp. 437-457
Purpose Banks are exposed to many challenges to name a few i.e. growing market competition, political environment, market forces of demand and supply, technological changes, frauds and poor management. The banking sector devasted experiences of fraud have impacted all facets of the Banking,...