Fan, Guorui; Deng, Zhaohua; Liu, Lai C. - In: Data science and management : DSM 6 (2023) 4, pp. 247-255
of outpatient services. This study aimed to investigate various factors influencing patients' missed appointments from … significantly influenced patients' missed appointment behaviors from online outpatient bookings. Importantly, previous outpatient … experience positively moderated the relationship between the appointment doctor's expertise and patients' missed …