Soltani, E.; Gennard, J.; van der Meer, R.B.; Williams, T. - In: International Journal of Quality & Reliability Management 21 (2004) 4, pp. 377-396
While the concepts of performance evaluation and total quality management (TQM) have been explored in the management literature of the last decades, there has been relatively little work on the particular characteristics that an organisation with a TQM approach to human resource (HR) performance...