Yadav, Neetu; Sagar, Mahim - In: Business Process Management Journal 19 (2013) 6, pp. 947-971
last two decades, which helps to highlight the research trends related to performance management frameworks. The … management frameworks and an analysis that reveals the research trends carried out in the last two decades, indicating paradigm … – This paper portrays the developments that happened in performance measurement and management via looking at performance …