Kim, Taegoo (Terry); Jung‐Eun Yoo, Joanne; Lee, Gyehee - In: International Journal of Contemporary Hospitality Management 24 (2012) 3, pp. 381-401
relationships among perceived justice, service recovery satisfaction, post‐recovery customer relationships, and post …/implications – This study examines post‐recovery customer relationships and post‐recovery customer partnerships as outcome variables of …