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Search: subject:"Proactive customer service performance"
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Customer service
19
Kundenservice
18
Dienstleistungsqualität
17
Proactive customer service performance
17
Service quality
17
Performance measurement
9
Performance-Messung
9
Arbeitsverhalten
8
Work behaviour
8
Hotel industry
6
Beziehungsmarketing
5
Hotellerie
5
Relationship marketing
5
Arbeitsleistung
4
Emotion
4
Hospital
4
Job performance
4
Krankenhaus
4
Organizational behaviour
4
Verhalten in Organisationen
4
Customer satisfaction
3
Familie-Beruf
3
Führungsstil
3
Gastgewerbe
3
Hospitality industry
3
Kundenzufriedenheit
3
Leadership style
3
Leistungsmotivation
3
Tourism employees
3
Tourismusberufe
3
Work motivation
3
Work-life balance
3
proactive customer service performance
3
Abusive supervision
2
Arbeitszufriedenheit
2
Betriebsklima
2
Collectivism
2
Emotional exhaustion
2
Employee retention
2
Firm performance
2
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Undetermined
22
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22
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21
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21
research-article
1
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English
22
Author
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Lyu, Yijing
6
Ye, Yijiao
5
Zhou, Xing
5
Li, Weiwen
3
Peng, Yan
3
Qiu, Canhua
3
Chen, Mengyuan
2
Cheng, Bao
2
Choo, Wei Chong
2
Deng, Xincai
2
Dong, Huijuan
2
Dong, Yanan
2
Dong, Yun
2
Guo, Gongxing
2
Jiang, Jing
2
Kwan, Ho Kwong
2
Li, Yan
2
Mansor, Zuraina Dato’
2
Sun, Zhuanzhuan
2
Wan, Junbao
2
Yan, Zhen
2
Yuan, Yuan
2
Zhang, Jie
2
Zhu, Hong
2
Abuelhassan Elshazly Abuelhassan
1
AlGassim, Ali
1
Chen, Yuanyi
1
Cheng, Tan
1
Chong, Chooi Ling
1
Fu, Xiaoxiao
1
Guo, Yulang
1
He, Yanzhen
1
Ho, Jo Ann
1
Hsu, Yen-Chen
1
Ji, Lijian
1
Jolly, Phillip M.
1
Lau, Patricia Yin Yin
1
Lien, Bella Ya-Hui
1
Liu, Xiao-Xiao
1
Liu, Yue
1
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International journal of contemporary hospitality management
7
International journal of hospitality management
5
Journal of hospitality marketing & management
3
Asia Pacific journal of management
1
Cornell hospitality quarterly : CQ
1
International Journal of Contemporary Hospitality Management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Tourism management : research, policies, practice
1
Tourism review
1
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ECONIS (ZBW)
21
Other ZBW resources
1
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees'
proactive
customer
service
performance
and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Employees'
proactive
customer
service
performance
in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing
;
Yuan, Yuan
;
Dong, Yanan
;
Dong, Huijuan
- In:
Tourism review
78
(
2023
)
6
,
pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
Saved in:
3
Do illegitimate tasks undermine hospitality employees'
proactive
customer
service
performance
? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
4
The impact of exploitative leadership on hospitality employees'
proactive
customer
service
performance
: a self-determination perspective
Sun, Zhuanzhuan
;
Wu, Long-Zeng
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10013546015
Saved in:
5
Killing the service fire : leader aggressive humour undermines hospitality employees'
proactive
customer
service
performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
6
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
Saved in:
7
How and when does leader humility promote followers'
proactive
customer
service
performance
?
Peng, Yan
;
Tian, Jian
;
Zhou, Xing
;
Wu, Lunwen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867
Saved in:
8
Antecedents of
proactive
customer
service
performance
in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
9
What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service
Dong, Yanan
;
Zhao, Xinyuan
;
Yuan, Yuan
;
Dong, Huijuan
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
7
,
pp. 1187-1214
Persistent link: https://www.econbiz.de/10014366188
Saved in:
10
How organizational justice in the hospitality industry influences
proactive
customer
service
performance
through general self-efficacy
Abuelhassan Elshazly Abuelhassan
;
AlGassim, Ali
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2579-2596
Persistent link: https://www.econbiz.de/10013412688
Saved in:
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