A 'Process Cost Model (PCM)' approach has been proposed previously (Aoieong et al., 2002) for measuring the quality … improvement' by referencing the quality costs of a particular construction process. The Process Cost Model (PCM) is therefore a …

address the causes or sources of unwanted deviations. This paper proposes an alternative approach, based on the process cost … model and in conformance with BS6143 (1992), which is thought to better facilitate the fundamental goal of TQM, i …