Reports on the production of integrated circuits ‐ a cyclical process consisting of a large number of operations, the results of which are measured, where possible ‐ in a large, Dutch IC factory. The measurements are analysed by the process and equipment engineers using DATA, a statistical...

Describes Rover′s setting up of a quality strategy and policy based on a process model of the company, representing an integrated set of activities and goals which Rover must achieve in order to reach its vision. Discusses the Rover Group′s quality policy. Contends that failure to achieve...