This paper looks at how process orientation can be measured using data from one large European University hospital … came to the conclusion that they had no tools to evaluate if these changes were resulting in a process orientation on the … work-floor. In agreement with hospital management, an existing tool of business process orientation measurement was adopted …

Purpose – In the OECD countries, hospitals face increased financial restrictions and competition. Process orientation … length of stay) may exist everywhere. Originality/value – The paper shows how process orientation in a medium‐sized hospital …

There is a trend in Swedish companies to use team-based organisational design when striving for process orientation …. The first question put forth in this paper is whether this design supports a process orientation. Since the teams usually … basic modes of process orientation, one more mechanically and one more mentally focused. Not surprisingly, a mental mode …

standing 'islands' as the concept of patient and process orientation is not fully supported and implemented in the organisation. …