Cheah, Soo‐Jin; Shahbudin, Amirul - In: International Journal of Quality & Reliability Management 28 (2011) 4, pp. 405-425
Purpose – The purpose of this paper is to present a report on the implementation of a quality cost program in a continuous‐process manufacturing company, with particular emphasis on the unearthing of hidden quality costs, as well as gaining a closer understanding of the resistance against...