Lamberz, Julia; Litfin, Thorsten - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 7 (2021) 1, pp. 233-243
article aims to analyse the perceived functional quality of service (QoS) during various events in a multi-purpose event venue … the QoS. In addition to services, exploratory factor analysis identified cleanliness as a satisfaction factor that …