Alshwayat, Dana; Elrehail, Hamzah; Shehadeh, Esam; … - In: International Journal of Innovation Studies 7 (2023) 2, pp. 159-170
The banking industry has undergone significant shifts as innovations have enabled new banking services and created new customer requirements. While banks strive to incorporate innovation and change systems, they also face various obstacles. The primary aim of this qualitative exploratory case...