Dapiran, G. Peter; Kam, Booi H. - In: The International Journal of Logistics Management 28 (2017) 3, pp. 821-840
Purpose Product returns management (PRM) is a core supply chain management process. Though the importance of value creation and appropriation is acknowledged, extant studies on value in product returns tend to be limited to the residual asset value (cost recovery) of the returned products....