Plewa, Markus; Kaiser, Gernot; Hartmann, Evi - In: International Journal of Quality & Reliability Management 33 (2016) 9, pp. 1270-1285
Purpose The purpose of this paper is to provide empirical evidence for competing representations of the prevention-appraisal-failure model of quality cost. Design/methodology/approach The authors conduct regression analysis on a secondary data set to reveal relationships among total cost of...