Rakhmawati, Tri; Sumaedi, Sik; Judhi Astrini, Nidya - In: International Journal of Quality and Service Sciences 6 (2014) 1, pp. 17-29
Purpose – This paper aims to describe the state-of-the-art in ISO 9001 research in healthcare service sector and propose the future research agenda. Design/methodology/approach – A comprehensive literature review of the ISO 9001 studies in healthcare service sector was carried out. Findings...