LESKAJ, Etleva; LIPI, Ilirjan; KUME, 3Anisa - In: Management Research and Practice 5 (2013) 1, pp. 67-78
This article will particularly focus on the existence of impediments that hinder the successful strategic management of public services, and the opportunity to go beyond these barriers in order to improve the satisfaction of customers. The paper will concern the case of Albanian Post, a state...