employees to exercise reasonableness in their interactions with customers. We define reasonableness as a latitude or space that … exists around expectations in the delivery of service. In this paper, we explore the concept of reasonableness from a … customer’s perspective (i.e., perceived reasonableness) and the role that the morals of service personnel play in customers …

that of reasonableness, in playing the overt game. A strategy is reasonable if coupled with its best response it results in …

that of reasonableness, in playing the overt game. A strategy is reasonable if coupled with its best response it results in …

processes, as defined for example by Daniels' and Sabin's accountability for reasonableness framework, have been identified as … theoretical implications for the accountability for reasonableness framework and propose a fifth condition, the "empowerment …