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Search: subject:"Relationship norm"
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Beziehungsmarketing
5
Relationship marketing
5
Consumer behaviour
3
Konsumentenverhalten
3
Brand image
2
Brand management
2
Emotion
2
Markenführung
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Markenimage
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Relationship norm
2
Social norm
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Soziale Norm
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relationship norm
2
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Artificial intelligence
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Attribution theory
1
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1
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Brand crisis
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Customer incivility
1
Customer satisfaction
1
Customer service
1
Deontic justice theory
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Dienstleistungsqualität
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Gastronomie
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Gerechtigkeit
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Hotel industry
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Hotellerie
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Kundenservice
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Kundenzufriedenheit
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Künstliche Intelligenz
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Marketing management
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Marketingmanagement
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Negative word-of-mouth
1
Perceived responsibility
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Restaurant industry
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English
7
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Hwang, Yoo Hee
2
Chark, Robin
1
Gao, Yixing
1
Guchait, Priyanko
1
Han, Elizabeth
1
Jeong, Miyoung
1
Kim, Taemin
1
Lee, Hyun-Woo
1
Lee, Seonjeong
1
Lee, SoYoung
1
Mattila, Anna S.
1
Nite, Calvin
1
Oh, Haemoon
1
Park, Sangchul
1
Wang, Peihao
1
Wang, Xingyu
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Yin, Dezhi
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Information systems research : ISR
1
International journal of contemporary hospitality management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing communications
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Service business
1
The Cornell hospitality quarterly
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ECONIS (ZBW)
7
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1
Brand recovery after crisis : the interplay of relationship norms and types of brand apology in consumer responses to recovery efforts
Lee, SoYoung
;
Kim, Taemin
- In:
Journal of marketing communications
30
(
2024
)
6
,
pp. 637-659
Persistent link: https://www.econbiz.de/10015052731
Saved in:
2
Relationship
norm
moderates observers' reaction to unearned preferential treatment
Chark, Robin
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 923-939
Persistent link: https://www.econbiz.de/10014582410
Saved in:
3
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
4
Bots with feelings : should AI agents express positive emotion in customer service?
Han, Elizabeth
;
Yin, Dezhi
;
Zhang, Han
- In:
Information systems research : ISR
34
(
2023
)
3
,
pp. 1296-1311
Persistent link: https://www.econbiz.de/10014384236
Saved in:
5
Optimizing handwritten font style to connect with customers
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
;
Wang, Peihao
- In:
The Cornell hospitality quarterly
64
(
2023
)
3
,
pp. 381-395
Persistent link: https://www.econbiz.de/10014312211
Saved in:
6
When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee
;
Wang, Xingyu
;
Guchait, Priyanko
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354
Saved in:
7
Enhancing customers' positive responses : applying sensory marketing to the hotel website
Lee, Seonjeong
;
Jeong, Miyoung
;
Oh, Haemoon
- In:
Journal of global scholars of marketing science : …
28
(
2018
)
1
,
pp. 68-85
Persistent link: https://www.econbiz.de/10011879719
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