Macias, Washington; Rodriguez, Katia; Barriga, Holger - In: Journal of Hospitality and Tourism Technology 14 (2023) 4, pp. 557-578
Purpose This paper aims to analyze the spillover effects between online food delivery providers’ (OFDs) performance and restaurant brands. It proposed a model of three determinants for e-satisfaction with OFDs and related these variables to restaurants’ brand satisfaction, image and loyalty....