Daskin, Mustafa - In: EuroMed Journal of Business 11 (2016) 2, pp. 162-180
) service recovery performance, perceived role overload, and work stress in a hotel work setting. Design … performance and negative impact on role overload and work stress. Significantly, while education was found to be positively … to role overload and work stress. Practical implications – This paper provides implications for managers in terms of …