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Search: subject:"Self Service"
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Subject
All
Selbstbedienung
521
Self-service
500
Consumer behaviour
261
Konsumentenverhalten
252
Customer satisfaction
137
Kundenzufriedenheit
130
Service quality
124
Dienstleistungsqualität
121
Innovation adoption
92
Innovationsakzeptanz
92
Einzelhandel
73
Self-service technology
73
Retail trade
66
Relationship marketing
60
Beziehungsmarketing
58
Deutschland
51
Germany
50
Technischer Fortschritt
41
Technological change
41
self-service technology
39
Electronic Banking
38
Electronic banking
37
USA
31
United States
31
Bank
27
Customer integration
27
Kundenintegration
27
self-service
26
Customer service
25
Innovation diffusion
25
Innovationsdiffusion
25
Self-service technologies
25
Theorie
25
Theory
25
Food retailing
24
Kundenservice
24
Lebensmitteleinzelhandel
24
Self‐service
24
Technology
24
Electronic Commerce
23
more ...
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Online availability
All
Undetermined
255
Free
97
Type of publication
All
Article
528
Book / Working Paper
155
Journal
9
Other
2
Type of publication (narrower categories)
All
Article in journal
358
Aufsatz in Zeitschrift
358
research-article
56
Aufsatz im Buch
51
Book section
51
Hochschulschrift
39
Graue Literatur
37
Non-commercial literature
37
Thesis
28
Arbeitspapier
15
Working Paper
15
Article
8
Bibliografie enthalten
8
Bibliography included
8
Collection of articles of several authors
7
Sammelwerk
7
Aufsatzsammlung
5
Dissertation u.a. Prüfungsschriften
5
Business report
4
Collection of articles written by one author
4
Geschäftsbericht
4
Konferenzschrift
4
No longer published / No longer aquired
4
Sammlung
4
Conference proceedings
3
Congress Report
3
Case study
2
Fallstudie
2
case-report
2
non-article
2
review
2
review-article
2
Amtsdruckschrift
1
Conference Paper
1
Conference paper
1
Elektronischer Datenträger
1
Festschrift
1
Government document
1
Interview
1
Konferenzbeitrag
1
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Language
All
English
506
German
119
Undetermined
50
French
14
Romanian
2
Italian
1
Dutch
1
Spanish
1
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Author
All
Collier, Joel E.
11
Kaushik, Arun Kumar
9
Rahman, Zillur
8
Mattila, Anna S.
7
Floerecke, Sebastian
6
Wang, Cheng
6
Cranage, David A.
5
Gelbrich, Katja
5
Lee, Hyun-Joo
5
Robertson, Nichola
5
Boslau, Madlen
4
Buell, Ryan W.
4
Drennan, Judy
4
Fan, Alei
4
Harris, Jennifer
4
Hung, Kam
4
Lee, Hyun-joo
4
Liu, Chun
4
Meuter, Matthew L.
4
Patterson, Paul G.
4
Rajagopal
4
Salomann, Harald
4
Schuster, Lisa
4
Streukens, Sandra
4
Alexander, Andrew
3
Artis, Andrew B.
3
Basker, Emek
3
Beatson, Amanda T.
3
Breazeale, Michael
3
Chang, Kyungro
3
Chen, Shih-Chih
3
Cunningham, Lawrence F.
3
Dwivedi, Yogesh Kumar
3
Fairhurst, Ann
3
Fleming, David E.
3
Foster, Lucia
3
Gupta, Sangeeta
3
Gössinger, Ralf
3
Harker, Patrick T.
3
Hartwig, Michaela
3
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Institution
All
Institut für Selbstbedienung <Köln>
3
Bundesverband der Selbständigen
2
Springer Fachmedien Wiesbaden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Bundesverband der Filialbetriebe und Selbstbedienungs-Warenhäuser
1
Carrefour <Firma>
1
Casino SA <Saint-Etienne>
1
Castorama Dubois Investissements <Templemars>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Eidgenössische Technische Hochschule Zürich
1
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
1
European Productivity Agency
1
Faculdade de Economia, Universidade do Porto
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gottlieb-Duttweiler-Institut für Wirtschaftliche und Soziale Studien <Rüschlikon>
1
Harvard University, Graduate School of Business Administration, Division of Research
1
IGI Global
1
Institut for Marketing og Organisation, Aarhus Universitet
1
Institut für Gesundheits-System-Forschung
1
Institut national de la statistique et des études économiques <Frankreich> / Direction régionale d'Orléans
1
Institutet för Ekonomisk Forskning <Lund>
1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
International Institute of Social and Economic Sciences
1
Johannes Gutenberg-Universität Mainz / Seminar Finanzdienstleistungen im Spannungsfeld zwischen Rationalisierung und Kundenorientierung
1
Nederlandsche Kamer van Koophandel voor Belgie͏̈ en Luxemburg
1
Ploenzke AG <Wiesbaden>
1
Primistères SA
1
Rainer Hampp Verlag
1
Sociedade Brasileira de Economia e Sociologia Rural - SOBER
1
Technische Universität Chemnitz
1
The Wharton Financial Institutions Center
1
University <Sunderland> / Information Services
1
Université Paris-Dauphine (Paris IX)
1
Verlag Dr. Kovač
1
Vlerick Business School
1
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Published in...
All
The journal of services marketing
16
Journal of Services Marketing
15
The service industries journal
15
Journal of retailing and consumer services
14
Journal of business research : JBR
13
Europäische Hochschulschriften / 5
10
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
HMD : Praxis der Wirtschaftsinformatik
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International Journal of Bank Marketing
6
International journal of contemporary hospitality management
6
Journal of Hospitality and Tourism Technology
6
Journal of Service Management
6
The international review of retail, distribution and consumer research
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
Service business
5
SpringerLink / Bücher
5
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
4
Gabler Edition Wissenschaft
4
International Journal of Contemporary Hospitality Management
4
International Journal of Retail & Distribution Management
4
International journal of business information systems : IJBIS
4
International journal of services and operations management
4
Journal of decision systems
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Business History
3
Economie et statistique
3
European Journal of Marketing
3
Global business and finance review
3
HMD Praxis der Wirtschaftsinformatik
3
Harvard-Business-Manager : das Wissen der Besten
3
History of retailing and consumption
3
Human systems management : HSM
3
more ...
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Source
All
ECONIS (ZBW)
542
Other ZBW resources
71
RePEc
40
USB Cologne (EcoSocSci)
20
BASE
12
EconStor
9
Showing
11
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20
of
694
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11
An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.
;
Massara, Francesco
;
Raggiotto, Francesco
- In:
Italian journal of marketing : ITJM
2022
(
2022
)
2
,
pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
Saved in:
12
Understanding the implementation of retail
self-service
check-out technologies using necessary condition analysis
Duarte, Paulo
;
Silva, Susana C.
;
Linardi, Marcelo Augusto
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 140-163
Persistent link: https://www.econbiz.de/10013552651
Saved in:
13
Understanding restaurant users' attitudes towards
self-service
ordering via kiosks during the COVID-19 pandemic : an application of the theory of anxiety
Kim, Gyunghoon
;
Park, Seo Ah
- In:
Tourism and hospitality research : THR
24
(
2024
)
1
,
pp. 80-94
Persistent link: https://www.econbiz.de/10014632089
Saved in:
14
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
15
Call it robot : anthropomorphic framing and failure of
self-service
technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
16
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
17
Consumers' intention to use self-checkout technology in a retail context : a comparison of alternative competing models
Jalil, Nasir Abdul
;
Kian Yeik Koay
- In:
International journal of business information systems : …
46
(
2024
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10015061824
Saved in:
18
Self-service
business intelligence and analytics application scenarios : a taxonomy for differentiation
Passlick, Jens
;
Grützner, Lukas
;
Schulz, Michael
; …
- In:
Information systems and e-business management : ISeB
21
(
2023
)
1
,
pp. 159-191
Persistent link: https://www.econbiz.de/10014252228
Saved in:
19
User-related challenges of
self-service
business intelligence
Lennerholt, Christian
;
Laere, Joeri van
;
Söderström, Eva
- In:
Information systems management
38
(
2021
)
4
,
pp. 309-323
Persistent link: https://www.econbiz.de/10012650489
Saved in:
20
Self-service
technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
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