Su, Hsiang-Ting - In: International journal of management, economics and … 10 (2021) 1, pp. 32-48
Service quality has been a topic of extensive inquiry for decades that has emerged in form of self-service which has … use self-service. This study also examines the mediating roles of customer value for the aforementioned relationships. An … empirical survey research design was used to collect data from 350 customers using self-service in Taiwan. The data were …