//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Self Service"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Selbstbedienung
521
Self-service
500
Consumer behaviour
261
Konsumentenverhalten
252
Customer satisfaction
137
Kundenzufriedenheit
130
Service quality
124
Dienstleistungsqualität
121
Innovation adoption
92
Innovationsakzeptanz
92
Einzelhandel
73
Self-service technology
73
Retail trade
66
Relationship marketing
60
Beziehungsmarketing
58
Deutschland
51
Germany
50
Technischer Fortschritt
41
Technological change
41
self-service technology
39
Electronic Banking
38
Electronic banking
37
USA
31
United States
31
Bank
27
Customer integration
27
Kundenintegration
27
self-service
26
Customer service
25
Innovation diffusion
25
Innovationsdiffusion
25
Self-service technologies
25
Theorie
25
Theory
25
Food retailing
24
Kundenservice
24
Lebensmitteleinzelhandel
24
Self‐service
24
Technology
24
Electronic Commerce
23
more ...
less ...
Online availability
All
Undetermined
255
Free
97
Type of publication
All
Article
528
Book / Working Paper
155
Journal
9
Other
2
Type of publication (narrower categories)
All
Article in journal
358
Aufsatz in Zeitschrift
358
research-article
56
Aufsatz im Buch
51
Book section
51
Hochschulschrift
39
Graue Literatur
37
Non-commercial literature
37
Thesis
28
Arbeitspapier
15
Working Paper
15
Article
8
Bibliografie enthalten
8
Bibliography included
8
Collection of articles of several authors
7
Sammelwerk
7
Aufsatzsammlung
5
Dissertation u.a. Prüfungsschriften
5
Business report
4
Collection of articles written by one author
4
Geschäftsbericht
4
Konferenzschrift
4
No longer published / No longer aquired
4
Sammlung
4
Conference proceedings
3
Congress Report
3
Case study
2
Fallstudie
2
case-report
2
non-article
2
review
2
review-article
2
Amtsdruckschrift
1
Conference Paper
1
Conference paper
1
Elektronischer Datenträger
1
Festschrift
1
Government document
1
Interview
1
Konferenzbeitrag
1
more ...
less ...
Language
All
English
506
German
119
Undetermined
50
French
14
Romanian
2
Italian
1
Dutch
1
Spanish
1
more ...
less ...
Author
All
Collier, Joel E.
11
Kaushik, Arun Kumar
9
Rahman, Zillur
8
Mattila, Anna S.
7
Floerecke, Sebastian
6
Wang, Cheng
6
Cranage, David A.
5
Gelbrich, Katja
5
Lee, Hyun-Joo
5
Robertson, Nichola
5
Boslau, Madlen
4
Buell, Ryan W.
4
Drennan, Judy
4
Fan, Alei
4
Harris, Jennifer
4
Hung, Kam
4
Lee, Hyun-joo
4
Liu, Chun
4
Meuter, Matthew L.
4
Patterson, Paul G.
4
Rajagopal
4
Salomann, Harald
4
Schuster, Lisa
4
Streukens, Sandra
4
Alexander, Andrew
3
Artis, Andrew B.
3
Basker, Emek
3
Beatson, Amanda T.
3
Breazeale, Michael
3
Chang, Kyungro
3
Chen, Shih-Chih
3
Cunningham, Lawrence F.
3
Dwivedi, Yogesh Kumar
3
Fairhurst, Ann
3
Fleming, David E.
3
Foster, Lucia
3
Gupta, Sangeeta
3
Gössinger, Ralf
3
Harker, Patrick T.
3
Hartwig, Michaela
3
more ...
less ...
Institution
All
Institut für Selbstbedienung <Köln>
3
Bundesverband der Selbständigen
2
Springer Fachmedien Wiesbaden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Bundesverband der Filialbetriebe und Selbstbedienungs-Warenhäuser
1
Carrefour <Firma>
1
Casino SA <Saint-Etienne>
1
Castorama Dubois Investissements <Templemars>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Eidgenössische Technische Hochschule Zürich
1
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
1
European Productivity Agency
1
Faculdade de Economia, Universidade do Porto
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gottlieb-Duttweiler-Institut für Wirtschaftliche und Soziale Studien <Rüschlikon>
1
Harvard University, Graduate School of Business Administration, Division of Research
1
IGI Global
1
Institut for Marketing og Organisation, Aarhus Universitet
1
Institut für Gesundheits-System-Forschung
1
Institut national de la statistique et des études économiques <Frankreich> / Direction régionale d'Orléans
1
Institutet för Ekonomisk Forskning <Lund>
1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
International Institute of Social and Economic Sciences
1
Johannes Gutenberg-Universität Mainz / Seminar Finanzdienstleistungen im Spannungsfeld zwischen Rationalisierung und Kundenorientierung
1
Nederlandsche Kamer van Koophandel voor Belgie͏̈ en Luxemburg
1
Ploenzke AG <Wiesbaden>
1
Primistères SA
1
Rainer Hampp Verlag
1
Sociedade Brasileira de Economia e Sociologia Rural - SOBER
1
Technische Universität Chemnitz
1
The Wharton Financial Institutions Center
1
University <Sunderland> / Information Services
1
Université Paris-Dauphine (Paris IX)
1
Verlag Dr. Kovač
1
Vlerick Business School
1
more ...
less ...
Published in...
All
The journal of services marketing
16
Journal of Services Marketing
15
The service industries journal
15
Journal of retailing and consumer services
14
Journal of business research : JBR
13
Europäische Hochschulschriften / 5
10
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
HMD : Praxis der Wirtschaftsinformatik
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International Journal of Bank Marketing
6
International journal of contemporary hospitality management
6
Journal of Hospitality and Tourism Technology
6
Journal of Service Management
6
The international review of retail, distribution and consumer research
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
Service business
5
SpringerLink / Bücher
5
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
4
Gabler Edition Wissenschaft
4
International Journal of Contemporary Hospitality Management
4
International Journal of Retail & Distribution Management
4
International journal of business information systems : IJBIS
4
International journal of services and operations management
4
Journal of decision systems
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Business History
3
Economie et statistique
3
European Journal of Marketing
3
Global business and finance review
3
HMD Praxis der Wirtschaftsinformatik
3
Harvard-Business-Manager : das Wissen der Besten
3
History of retailing and consumption
3
Human systems management : HSM
3
more ...
less ...
Source
All
ECONIS (ZBW)
542
Other ZBW resources
71
RePEc
40
USB Cologne (EcoSocSci)
20
BASE
12
EconStor
9
Showing
81
-
90
of
694
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
81
Customer reactions to self-checkout discontinuance
Rinta-Kahila, Tapani
;
Penttinen, Esko
;
Kumar, Ashish
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581860
Saved in:
82
Self-service
technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
83
Exploring the factors that drive use of
self-service
technologies in air-travel in an African country
Asenso, Grace Birago
;
Asamoah, David
;
Agyei-Owusu, Benjamin
- In:
International journal of logistics systems and …
39
(
2021
)
3
,
pp. 273-291
Persistent link: https://www.econbiz.de/10012599482
Saved in:
84
Ranking mobile wallet service providers using fuzzy multi-criteria decision-making approach
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
International journal of e-business research : an …
17
(
2021
)
4
,
pp. 19-39
Persistent link: https://www.econbiz.de/10013209311
Saved in:
85
The antecedents of tourists' continuous usage intention of
self-service
technology in Taiwan
Wu, Cedric Hsi-Jui
;
Phung, Thanh-Binh
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 281-298
Persistent link: https://www.econbiz.de/10012695206
Saved in:
86
Self-construals as the locus of paradoxical consumer empowerment in
self-service
retail technology environments
Schweitzer, Virginie
;
Simon, Françoise
- In:
Journal of business research : JBR
126
(
2021
),
pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
Saved in:
87
A multilevel study on preferences for
self-service
technology versus human staff : insights from hotels in China
Liu, Chun
;
Hung, Kam
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495083
Saved in:
88
Self-service
technology recovery : the effect of recovery initiation and locus of responsibility
Dao, Hung M.
;
Theotokis, Aristeidis
- In:
Journal of interactive marketing : a quarterly …
54
(
2021
),
pp. 25-39
Persistent link: https://www.econbiz.de/10012592151
Saved in:
89
Customer experience with
self-service
technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian
;
Uduji, Joseph Ikechukwu
; …
- In:
International journal of business and systems research …
15
(
2021
)
4
,
pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
Saved in:
90
Self-service
technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
First
Prev
5
6
7
8
9
10
11
12
13
14
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->