. Practical implications – The findings confirm earlier research that self-ratings and peer-ratings are different, and …. Originality/value – Past studies on organizational citizenship behavior relied on self-ratings, supervisor-ratings, or both …

(self-ratings), their subordinates, and their colleagues (superiors and peers) in the Spanish branch of a multinational food … different sources provide different information. A comparison among means shows that, in most cases, subordinate and self-ratings …