Search Results - subject:"Self-service technologies (SSTs)"

Self-service technologies (SSTs) in airline services : multimediating effects of flow experience and SST evaluation

Moon, Hye Young; Lee, Boyoun - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2176-2198

Persistent link: https://www.econbiz.de/10013412579

An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness

Cao, Zhongpeng; Xiao, Qian; Zhuang, Weiling; Wang, Lina - In: The journal of services marketing 36 (2022) 2, pp. 129-142

Persistent link: https://www.econbiz.de/10013407410

The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes

Wei, Wei; Torres, Edwin N.; Hua, Nan - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1599-1618

Persistent link: https://www.econbiz.de/10011732197

The power of self-service technologies in creating transcendent service experiences

Wei, Wei; Torres, Edwin N.; Hua, Nan - In: International Journal of Contemporary Hospitality Management 29 (2017) 6, pp. 1599-1618

develop a conceptual model concerning hospitality customer’s use of self-service technologies (SSTs) and their impact on …

Persistent link: https://www.econbiz.de/10014763718

Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective

Wei, Wei; Torres, Edwin; Hua, Nan - In: International journal of hospitality management 59 (2016), pp. 105-115

Persistent link: https://www.econbiz.de/10011609958

Self-service innovativeness scale : introduction, development, and validation of scale

Kaushik, Arun Kumar; Rahman, Zillur - In: Service business 10 (2016) 4, pp. 799-822

Persistent link: https://www.econbiz.de/10011722434

An alternative model of self-service retail technology adoption

Kaushik, Arun Kumar; Rahman, Zillur - In: The journal of services marketing 29 (2015) 5, pp. 406-420

Persistent link: https://www.econbiz.de/10011387953

An alternative model of self-service retail technology adoption

Kaushik, Arun Kumar; Rahman, Zillur - In: Journal of Services Marketing 29 (2015) 5, pp. 406-420

trust and subjective norm (SN) on consumers’ attitude and behavioral intention toward adopting self-service technologies … (SSTs) in offline retail environments. Design/methodology/approach – Primary data were collected through field and online …

Persistent link: https://www.econbiz.de/10014906329