Shuangyan, Li; Difang, Wan; Yarong, Shi - In: International Journal of Services, Economics and Management 1 (2009) 3, pp. 301-313
service value and low service value provided by the vendor. The results suggest that, as the discount rate increases, the … decreases while the incentive to relational contract becomes increase. As the divergence between the high service value and low … service value provided by the vendor, the relational contract becomes more effective. …