Lee, Kwang-Ho; Hyun, Sunghyup Sean - In: International Journal of Contemporary Hospitality Management 28 (2016) 8, pp. 1622-1648
experience, perceived insider status, organization-based self-esteem and employees’ service innovation behavior in the airline …-based self-esteem and employees’ service innovation behavior. Finally, the perceived insider status and organization-based self …-esteem had significant positive effects on employees’ service innovation behavior. Social implications The results have important …