Search Results - subject:"Service organizations"

Outsourcing the information system : determinants, risks, and implications for management control systems

Christ, Margaret H.; Mintchik, Natalia; Chen, Long; … - In: Journal of management accounting research : JMAR 27 (2015) 2, pp. 77-120

Persistent link: https://www.econbiz.de/10011483417

Bill of Services (BOS) : a managing tool for service organizations

Vitner, Gad - In: International journal of information systems in the … 7 (2015) 2, pp. 18-36

Persistent link: https://www.econbiz.de/10010490833

Organizational learning in an innovation network : enhancing the agency of public service organizations

Kallio, Katri; Lappalainen, Inka - In: Journal of service theory and practice : JSTP 25 (2015) 2, pp. 140-161

Persistent link: https://www.econbiz.de/10011297510

An instrument to measure the customer-based corporate reputation of large service organizations

Wepener, Marietjie; Boshoff, Christo - In: Journal of Services Marketing 29 (2015) 3, pp. 163-172

of large service organizations. The validity of a discipline’s constructs is a prerequisite for effective theory … the corporate reputation of service organizations effectively, lingering doubts remain about the construct validity of … a 19-item instrument that effectively measures a large service organization’s corporate reputation along five dimensions …

Persistent link: https://www.econbiz.de/10014905822

Organizational learning in an innovation network

Kallio, Katri; Lappalainen, Inka - In: Journal of Service Theory and Practice 25 (2015) 2, pp. 140-161

Purpose – The purpose of this paper is to examine how collaborative service development in a public-private citizen innovation network can be approached as an organizational learning process. Although the importance of learning in networks has been highlighted in earlier studies, the actual...

Persistent link: https://www.econbiz.de/10014907599

Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model

Rathi, Neerpal - In: South Asian journal of management : SAJM 21 (2014) 4, pp. 54-71

Persistent link: https://www.econbiz.de/10010519710

What questions do board members in public service organizations ask about executive compensation?

Bart, Chris; Chan, Y. Lilian; Kanagaretnam, Kiridaran - In: Corporate board : role, duties & composition; … 10 (2014) 3, pp. 97-114

Persistent link: https://www.econbiz.de/10011431752

Benchmarking Six Sigma implementation in services companies operating in an emerging economy

Miguel, Paulo Augusto Cauchick; Carvalho, Marly M. - In: Benchmarking : an international journal ; BIJ 21 (2014) 1, pp. 62-76

Persistent link: https://www.econbiz.de/10010250547

Advocacy activities of nonprofit human service organizations : a critical review

Almog-Bar, Michal; Schmid, Hillel - In: Nonprofit and voluntary sector quarterly 43 (2014) 1, pp. 11-35

Persistent link: https://www.econbiz.de/10010251140

Discerning competitive strategy through an assessment of competitive methods

Gomes, Carlos Francisco; Yasin, Mahmoud M.; Lisboa, João V. - In: The service industries journal 34 (2014) 11/12, pp. 974-998

Persistent link: https://www.econbiz.de/10010394579