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Search: subject:"Service recovery process"
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Beschwerdemanagement
3
Complaint management
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Beziehungsmarketing
1
Co-creation
1
Customer integration
1
Customer service
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
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Factors
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Hotel industry
1
Hotellerie
1
Kundenintegration
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Kundenservice
1
Pakistan
1
Pitching research
1
Post-recovery
1
Pre-recovery
1
Recovery
1
Relationship marketing
1
Repurchase intentions
1
Service failure
1
Service management
1
Service recovery (SR)
1
Service recovery process
1
Service recovery process (SRPs)
1
Service recovery process communication
1
Services marketing
1
Strategies
1
Viral marketing
1
Virales Marketing
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Word of mouth
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hotel industry
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service recovery process
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services marketing
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English
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Anwar, Sohail
1
Ashraf, Hafiz Ahmad
1
Iglesias Argu͏̈elles, Víctor
1
Manzoor, Nauman
1
Ozuem, Wilson
1
Varela Neira, Concepción
1
Vázquez Casielles, Rodolfo
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Journal of accounting & management information systems : JAMIS
1
Qualitative market research : an international journal
1
Service business
1
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ECONIS (ZBW)
3
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1
An integrated
service
recovery
process
for service failures : insights from systematic review
Anwar, Sohail
;
Ozuem, Wilson
- In:
Qualitative market research : an international journal
25
(
2022
)
4
,
pp. 433-452
Persistent link: https://www.econbiz.de/10013380492
Saved in:
2
An examination of customer loyalty and customer participation in the
service
recovery
process
in the Pakistani hotel industry : a pitch
Ashraf, Hafiz Ahmad
;
Manzoor, Nauman
- In:
Journal of accounting & management information systems …
16
(
2017
)
1
,
pp. 199-202
loyalty and customer participation in the
service
recovery
process
in the hotel industry of Pakistan. The pitch template …
Persistent link: https://www.econbiz.de/10011636581
Saved in:
3
Co-creation and
service
recovery
process
communication : effects on satisfaction, repurchase intentions, and word of mouth
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
Service business
11
(
2017
)
2
,
pp. 321-343
Persistent link: https://www.econbiz.de/10011732372
Saved in:
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