efficiency in service delivery, service users experienced inadequate service supply, service cutbacks, and an increased emphasis … be no particular benefit to service users of quasi-market reforms, particularly in policy contexts where service delivery …

Safeguarding Leads across England and Wales. Findings – Service users value rights, independence, choice and support. Adult … self‐determination with properly managed risk. In practice, agencies tend to be risk‐averse and service users often do not … more involvement of service users in research, more effective forms of involvement of groups who may be more excluded …

views of disabled people and service users about risk. Design/methodology/approach – The consultation reached nine … individuals and one focus group, reaching a total of 17 disabled people and service users. Their views were supplemented by the … literature. Findings – The landscape of risk and rights is highly complex. Disabled people and service users have quite different …

switching behavior of mobile service users except change in technology and employee responsiveness to service failure …