de Ruyter, Ko; van Birgelen, Marcel; Wetzels, Martin - In: International Business Review 7 (1998) 2, pp. 185-202
Consumer ethnocentrism is a relatively new and unknown concept in marketing theory and practice. This concept, which has its roots in sociology, leads to a nationalistic evaluation of foreign products and services. In view of the growing internationalisation of services, consumer ethnocentrism...