Bastl, Marko; Johnson, Mark; Lightfoot, Howard; Evans, Steve - In: International Journal of Operations & Production Management 32 (2012) 6, pp. 650-675
Purpose – The purpose of this study is to examine a buyer's adoption of servitization and the associated implications … overarching implications of servitization adoption for buyer‐supplier relationships. The implications are notable in all five … servitization strategy may have for managing buyer‐supplier relationships. Originality/value – This is the first empirical study …