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Search: subject:"Social media customer service"
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Arbeitsverhalten
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint handling
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Complaint management
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Consumer behaviour
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Consumer-to-consumer interactional justice
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Customer misbehavior
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Customer satisfaction
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Fairness theory
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Gerechtigkeit
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Internet marketing
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Kundenservice
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Kundenzufriedenheit
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Online incivility
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Online-Marketing
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Perceptions of justice
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Relationship marketing
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Service recovery
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Social media customer service
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Allen, Alexis M.
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Bacile, Todd J.
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
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