Daulatkar, Sonal; Sangle, Purnima S. - In: Business Process Management Journal 22 (2016) 3, pp. 522-545
Purpose – Financial measures, available aplenty, of returns on investments in information technology (IT) are deemed insufficient in terms of inclusion of intangible benefits. The purpose of this paper is to re-conceptualize the IT business value (ITBV) benefits by Gregor et al. (2006) after a...