Baydeniz, Erdem - In: Istanbul business research 52 (2023) 3, pp. 593-623
This study aims to determine the mediating role of surface acting and deep acting in the effect of emotional exhaustion … emotional exhaustion through surface acting and deep acting. However, deep acting does not play a mediating role. It has also … been resolved that surface-acting and deep acting mediate the effect of customer mistreatment on emotional exhaustion …