Silva, Cleriston; Batista, Deise Araújo; Medeiros, Denise - In: Quality & Quantity: International Journal of Methodology 48 (2014) 2, pp. 871-885
This paper seeks to provide the services sector with a focus on the assessment of quality and for this purpose, a technique that may able a quantitative approach to evaluating quality is proposed. The use of the fuzzy sets theory to process data was used, thus allowing a more flexible and...