Gandhi, Aradhana; Shankar, Ravi - In: Benchmarking: An International Journal 23 (2016) 2, pp. 286-312
generalized retailers Shoppers Stop and Trent. These two generalized retailers are benchmarked with another best-in-class retailer …-2012, Trent’s performance is comparatively better than Shoppers Stop. The paper offers suggestion to improve its performance. Next …