Gandhi, Aradhana; Shankar, Ravi - In: Benchmarking: An International Journal 23 (2016) 2, pp. 286-312
Purpose – The purpose of this paper is to use strategic resource management (SRM) model and data envelopment analysis (DEA) for benchmarking Indian retailers. The study ascertains, how a retailer can benchmark its performance at company level, global level, store level and finally at...