Overview: The article presents a framework for holistically understanding a product's user experience (UX). Informed by … inhabit three nested scale dimensions of experience with products (Worlds of UX) and demonstrates that engendering user … accomplish lower-order goals. The Meso World of UX consists of user journeys: sequences of lower-order goals that form pathways …

impact on the user experience and their overall level of satisfaction. Given that CRM is a people-centric business strategy … development and use of a user-centred design approach. This study aims to seamlessly integrate a mobile customer relationship …, satisfaction, and performance through a user-friendly interface. User research, preliminary interviews, five usability interviews …

A "non-user," as the name suggests, refers to an individual who does not use a given product or system. Critical work …

A "non-user," as the name suggests, refers to an individual who does not use a given product or system. Critical work …

This book focuses on the personalisation of the user interface in e-commerce based on collected data on customer … adaptation of the layout to different user groups. The proposed approach is based on the conclusion that since e …-commerce customers are different, the user interface should also be different. To make this possible, several components need to be …

User rights in fisheries refer to the rights of fishers to harvest from fish resources. In terms of exclusivity … of the strength of user rights is needed. We refer to strong and weak user rights, and by strong user rights in fisheries …-measure), which be explain in the paper. Weak user rights are fishing rights that score low on the quality of property rights. We then …

Background: According to the lead user theory, lead users at the front of a market, benefiting significantly from new …-sized enterprises in Taiwan. A multiple regression analysis is used to examine the relationship between lead user inclination and …