Shi, Jing; Erdem, Ergin; Peng, Yidong; Woodbridge, Peter; … - In: International Journal of Operations & Production Management 35 (2015) 8, pp. 1098-1124
representative telephone response system of Veterans Affairs (VA) hospitals, address the existing inefficiency issues such as long … and non-VA hospitals. Resource sharing constitutes a cost-effective solution for improving system performance and …