Burns, Clare J. M.; Houghton, Luke; Delaney, Deborah; … - In: Journal of business ethics : JBE 186 (2023) 1, pp. 13-29
This case study details how and why integrating storytelling, empathy, and inclusive practice shifted QSuper, a large Australian finance organisation, from minimal awareness to moral awareness then moral capability in the delivery of services to Indigenous customers. During the Royal Commission...