Purpose This paper aims to shed light on the impact of personalized news media on the shared issue agenda that provides democracies with a set of topics that structure the public debate. The advent of personalized news media that use smart algorithms to tailor the news offer to the user...

Purpose – The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach – The paper features an interpretive case...

Purpose – The main purpose of the present study is to examine the availability and persistence of URL citations in two LIS open access journals. It also intended to calculate the half‐life period of URL citations cited in journal articles. Design/methodology/approach – A total of 2,890 URL...

Purpose – The purpose of this paper is to examine how Kent and Taylor's dialogic features are used by agricultural associations in the USA and Germany to engage media. Design/methodology/approach – A content analysis of 51 American Farm Bureau Federation and 18 Deutscher Bauernverband web...

Purpose – Within the context of a broader project that analysed CSR practices, this paper seeks to explain a methodological approach to web-based research that the authors call “hypertext ethnography”. This approach aims to enable the paper to focus on the relations between three publicly...

Purpose – The purpose of this paper is to report on continuing research undertaken on the way the Google Generation behave on the internet and to compare this with an earlier highly publicised study by the paper's authors. Design/methodology/approach – This research use a televised practical...

Purpose – This paper aims to discuss the history of online searching through the views of one of its pioneers. Design/methodology/approach – The paper presents, and comments on, the recollections of Jim Hall, one of the earliest UK‐based operators of, and writers on, online retrieval...

Purpose – Commercial healthcare and hospital‐based web sites appear to exhibit distinctive formats. This paper aims to compare two award winning medical web sites with two top commercial healthcare web sites in an effort to determine significant predictors of positive attitudes toward the...

Purpose – The aim of this paper is to explore the role of the blogosphere in framing Alitalia's performance during its 2008 crisis. Design/methodology/approach – Content analysis was chosen as research method to investigate bloggers' perceptions of Alitalia's crisis. Five major Italian blogs...