Wang, Jie; Wu, Jing; Sun, Shaolong; Wang, Shouyang - In: Data science and management : DSM 7 (2024) 3, pp. 164-180
Understanding the relationship between attribute performance (AP) and customer satisfaction (CS) is crucial for the hospitality industry. However, accurately modeling this relationship remains challenging. To address this issue, we propose an interpretable machine learning-based dynamic...