Gjerald, Olga; Ogaard, Torvald - In: International Journal of Business Administration 3 (2012) 6, pp. 1-12
question in service management. Employees¡¯ basic assumptions may determine employee performance and work behavior in several … domains. This study investigates the relation of service employees¡¯ basic assumptions about customers and co-workers with … the study suggest that basic assumptions about co-workers can predict customer-related behavior; therefore, researchers …